QUESTIONS & ANSWERS
What is the Mediastream Compliance Suite, and how does it enhance gaming oversight?
The Mediastream Compliance Suite is a comprehensive technology solution that empowers regulatory agencies with real-time monitoring, efficient tax collection, adaptable jurisdictional compliance, data protection, and more. It ensures a secure, transparent, and fair gaming environment.
How can Mediastream help regulators stay compliant with changing gaming laws and regulations?
Mediastream offers adaptable technology solutions that seamlessly align with gaming laws across countries, ensuring regulators remain compliant and adaptable to evolving regulations.
What data security measures does Mediastream implement to protect sensitive gaming information?
Mediastream employs top-tier data protection measures, including secure cloud infrastructure and multi-layered security protocols, to ensure the confidentiality, integrity, and availability of sensitive gaming data.
How does Mediastream assist in enhancing revenue collection for regulatory agencies?
Mediastream streamlines the gaming tax collection process through AI-driven analytics, ensuring accurate and reliable data gathering for a fair contribution to national revenues.
Can Mediastream provide training and support for regulatory agencies in implementing its technology solutions?
Yes, Mediastream offers comprehensive support and training programs to ensure smooth implementation and optimal utilization of its technology solutions, fostering a culture of compliance and integrity.
What is the role of real-time monitoring in gaming oversight, and how does Mediastream implement it?
Real-time monitoring is crucial for detecting irregularities promptly. Mediastream utilizes advanced technology to provide immediate insights into both online and land-based gaming activities, enabling rapid response to any regulatory concerns.
How does Mediastream ensure that technology and servers remain within the jurisdiction of each country?
Mediastream is committed to data sovereignty and complies with local regulations by securely hosting technology and servers within each country, respecting jurisdictional boundaries.
How can Mediastream technology help regulators reduce inefficiencies and operational costs?
Mediastream technology optimizes operational costs by providing efficient tax collection, automating regulatory processes, and offering a unified approach to gaming oversight.
What sets Mediastream apart from other technology providers in the gaming industry?
Mediastream distinguishes itself with a comprehensive suite of solutions, a commitment to data sovereignty, and a focus on regulatory excellence, making it the preferred choice for regulators in the gaming sector.
How can regulators partner with Mediastream to enhance their gaming oversight capabilities?
Regulators can partner with Mediastream to access cutting-edge technology solutions that empower them to achieve greater regulatory efficiency, safeguard gaming integrity, and maximize revenue collection in the gaming industry.
What are your two primary services?
Fully Managed IT Services – CMS monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
Network Connectivity (ISP Services)
What business problems do you solve?
By leading with IT strategy and compliance guidance, CMS fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
What are your core services?
Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.
- vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency. - Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
- Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
- We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
- This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
- Procurement Services – CMS sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.
How are you different?
CMS selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
CMS creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most CMS locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit